What is the minimum order quantity?
The minimum order quantity is 100 pieces with the same printed logo. If Pantone matching is required, the minimum order is 250 pieces. Our earth friendly range also comes with a minimum order of 250 pieces.
Do your prices include everything I need to pay?
Yes, unlike many other lanyard suppliers our prices include delivery, origination/set up charges, design visual, safety break and a choice of standard clip. The only thing to add is VAT.
What happens after I’ve placed my order and paid?
We will send you an automatic email to confirm receipt of your order and artwork, and then will follow up with a .pdf lanyard proof for your approval. If we have any questions about your order or artwork, we will call you to discuss it. Once you have signed off on the artwork, production will begin.
How long will delivery be?
Approximately 2-3 working weeks, we will give you a firm delivery date once the order goes to production. Also, we have the express option of 5 working days at a small extra cost. For Pantone matching please add 1 week to your delivery option. Once your order has been dispatched, from our UK facility, we will send you a courier tracking number. For addresses outside of mainland UK please contact us for a price for delivery.
Can I place an order if I’m outside the UK?
Yes, we accept orders from countries around the globe. To get the most accurate delivery costs and lead times please contact the sales office.
Do you provide F.O.C samples?
Yes, we do. However, they won’t be customised to your design but will give you an idea of the quality of the fabric and the print. If you want a printed pre-production sample please contact our sales office.
What if I need more than 10,000?
Please call us for larger quantities and we will arrange a quotation for you.
Can I have multiple attachments?
Yes, you can. Let us know what you require, and we can arrange a quotation.
I can’t see the lanyard I’m looking for.
Please give us a call if you can’t find the lanyard you want, as there are many other options available.
How do I send my artwork?
You can upload your art as part of the online ordering process or alternatively you can email to firstname.lastname@example.org
Which is the best format to send my artwork?
Our preferred file format would be either ai or eps, text outlined and vectorised. When applicable please have all colours matched to pms references from solid coated swatch palette.
Other acceptable file formats are .jpeg , .gif, .psd, .pdf and .tiff. If you don’t have your artwork in the formats listed above, please contact our sales office.
Some fonts may need to be supplied as we may not have them on file.
If you have any difficulty in any way, please give us a call.
What is a design colour or pantone reference?
This is in reference to the base colour of your lanyard. If you have a pantone reference (the pantone colour matching system is a largely standardised colour reproduction system) we can use this reference to get the exact colour (subject, as always, to reasonable commercial tolerance) you require. If you don’t have a pantone reference, we can work to a colour you request or send for artwork. Please use the attached pms colour chart for guidance. Colours can vary depending on computer screen settings and graphics card used. Please note again, if you have any questions regarding any part of the ordering process we will be happy to help.
Can you pantone match to my company colours?
Absolutely. All print is Pantone matched free of charge, there is a small extra cost for Pantone matching your lanyard base colour.
Can I change/cancel my order?
Once you have signed off on the artwork, production will begin, so unfortunately not. Although if you call us immediately we will see what can be done.
Do your prices include VAT?
All the prices on our website exclude VAT. As you proceed through the checkout VAT will be visibly added.
What payment terms do you offer?
Through our website checkout you will be offered these options.
- Pay through our secure checkout, we accept Visa and Mastercard.
- For larger orders, you have the option to pay a 25% deposit and then the balance before delivery. Prior agreement is required for this service. Please contact our sales team.
- Returning customers can choose to create a 30 day credit account and fill out an application form. This will be subject to a credit check and may take up to a week to process. This will not affect your credit rating as we subscribe to a professional credit rating service.
- Customers in the following sectors may be offered a 30 day account (from invoice date) where we are supplied with an official purchase order, central and local government agencies, schools, colleges and universities, Plc’s and other similar organisations.
- Or BACS to the following account details,